Returns & Exchanges

At Painted, we want you to feel confident in every stroke of color, which is why we offer a 30-day return policy on all our beauty products. If your purchase doesn't perfectly match your palette, we are committed to making it right through a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all seals and components are included to qualify for a full refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our studio team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.